The AIIA started a project to replace the current Customer Relationship Management system (CRM) and Web Content Management System (CMS) with one or more ‘best practice’ systems.

 

As the UX designer, I worked with a project manager, technical consultant, visual designer and CRM consultant to deliver all UX related work for the project.

 

Design workshops,
sketches, wireframes
Produced the detailed functional specification as the key UX deliverable
Worked with the creative design team to push out the visual designs

 

The new site went alive in late 2015.

 

A series of stakeholder workshops were conducted with the inputs from both technical and CRM perspectives to cover all major requirements and features of the new website. The designs for complicated processes in the expected systems were also discussed in detail in the workshops with the stakeholders, such as calendar, event management, member sign up etc. The following shows a sample workflow chart for the new member sign up process.

A set of static wireframes were produced based on the initial sketches designed in the design workshops. Both desktop and mobile versions of the pages were designed as being a responsive site.

A functional specification was produced as the formal documentation that explaining all the information regarding page designs and interactions for each site. The following shows a sample section in the functional specification. 

I worked very closely with the visual designer who took my wireframes and interaction designs and completed the pixel perfect version of the pages.